GENERAL TERMS AND CONDITIONS OF SALE

Tickets are non-refundable and non-exchangeable. All ticket purchases are final and non-refundable.

Tickets are non-refundable and non-exchangeable except in the event of a show cancellation and a decision by the organizer to refund tickets. In the event of cancellation, postponement, interruption, or changes to the program or cast, a refund will be issued

(excluding rental and management fees) will be subject solely to the conditions of the event producer.

The events take place under the sole responsibility of the organizing production company

Ticket resale is prohibited (law of June 27, 1919). No duplicates will be issued.

Tickets can be collected directly at the ticket office on the day of the event.

Your seat purchased online is reserved for you until the start of the session.

The show starts promptly; the doors to the auditorium are closed as soon as it begins. If you are late on the day of the performance, depending on the production company, you may be refused entry. No refunds will be given.

Depending on the event, if the production accepts latecomers, they will have to follow the instructions given by the producer.

Please note that due to artistic constraints on some shows, it may be impossible to admit latecomers.

Children are not allowed in the room without the accompaniment of an adult.

Children under 3 years of age are not allowed in Parisian theatres, except for shows specifically for them (Ord. PP of 01.01.1927)

As part of the enhanced Vigipirate security plan, suitcases and other bulky bags/accessories will be systematically refused entry to the auditorium. Additional security checks may be required at the entrance. 

Anyone who objects will be systematically refused entry.

Any object that could pose a danger to the public cannot be allowed in the hall. (Examples: stroller, scooter, tricycle, bicycle, suitcase, shopping bag, bassinet, pram, etc.)

Smoking or vaping is strictly prohibited in the establishment.

It is forbidden to photograph, film, record, use mobile phones and to disrupt the performances by going on stage.

The general terms and conditions of sale are intended to define the conditions of access to the offers proposed by the Laurette Theatre.

These terms and conditions are governed by French law in accordance with Article 27 of the French Data Protection Act of 6 January 1978. The recipient is informed that the information requested is necessary for processing their order. An incorrect response from the user may result in the cancellation of their order.

Any dispute that cannot be resolved amicably will be brought before the Courts.

These conditions are agreed between the theatre on the one hand and on the other hand any person hereinafter referred to as "the client" making a ticket rental alone or collectively.

All orders imply the client's full and unreserved acceptance of these terms and conditions, which they acknowledge having read. The relationship between the theatre and the client will be governed by these terms and conditions, to the exclusion of all others.

Final confirmation with payment will serve as proof of the online order. This confirmation constitutes a signature and acceptance of all operations carried out on the website(s) as well as the general terms and conditions.

The legal provisions relating to distance selling provided for in the consumer code stipulate that the right of withdrawal is not applicable to the sale of shows.

By using the official Laurette Théâtre France website, the user accepts the site's terms and conditions. These may be updated without prior notice.

Unless proven otherwise, the recorded data constitutes proof of all transactions carried out by the theatre, the point of sale and its customers.

Any changes to these terms and conditions will be mentioned in this document at the bottom of the page.

Please note that users with a Hotmail or MSN address may experience problems receiving our emails. This issue is not caused by us. To resolve this, we recommend using a different email address, such as the one provided by your Internet Service Provider.

Last updated on January 11, 2022 at 12:35 PM

ROOM RULES AND REGULATIONS (RULES)

Any member of the public entering the establishment attends the event at their own risk and must comply with these regulations.

I-Access

Every member of the public, regardless of age, must be in possession of a paid ticket, an invitation or a service permit.

No other person is allowed to enter the establishment.

Children under three years of age are not permitted to attend the establishment (Article 198 of the Paris Police Prefecture Ordinance of January 1, 1927) for all shows except for children's shows, for which access is prohibited for children under one year of age, and this without any possibility of reimbursement.

Furthermore, the Management reserves the right, depending on the nature of the show, to refuse access to children under ten years of age, without possible refund, in the absence of a waiver duly signed by a legal guardian.

Spectators are required to follow the instructions printed on the tickets.

Spectators who have entered the establishment and whose tickets have been checked at the entrance can only leave permanently.

Upon entry and exit, all members of the public must comply with the instructions of the reception and security staff.

The show starts at the exact time indicated on the ticket. Latecomers will only be able to access the auditorium during an intermission and depending on availability. For shows with assigned seating, access to a seat cannot be guaranteed after the performance has begun. In the case of general admission or open seating, the ticket does not necessarily guarantee a seat.

II- Ticket Office

Purchasing your ticket implies acceptance of the theater's internal regulations. Furthermore, it implies acceptance of any internal regulations specific to the event organizer, if applicable. The enforceability and acceptance of these regulations obligate the customer/spectator to comply with all their provisions.

Spectators who do not comply with these rules may be refused entry to the venue or expelled without being entitled to a refund. The same applies in the event of non-compliance with specific regulations established by the organizer.

III- Safety and regulations

In general, events take place under the sole responsibility of the organizer/producer.

If the venue or the event organizer/producer deems it necessary to implement a security check at the entrance, requiring a visual inspection or a search of hand luggage and/or a pat-down by specialized personnel, each spectator is required to comply, otherwise they will be refused access without possible refund.

If the owner of an unauthorized item refuses to part with it, they are denied access to the room, also without the possibility of a refund.

Any object that could be used as a projectile, constitute a weapon, or endanger public safety, in particular pyrotechnic articles, knives and sharp objects, plastic and glass bottles, and alcoholic beverages, is prohibited. Objects whose possession or carrying is prohibited in public (weapons, narcotics, etc.) cannot be impounded. Their discovery may be followed by notification to the police.

Smoking and vaping are strictly prohibited in the establishment. The use of narcotics is also prohibited.

Documents, leaflets, badges, insignia, symbols or banners of any size and nature, which are racist or xenophobic in nature, are prohibited.

Animals are prohibited, except in exceptional circumstances.

Fire safety systems or equipment may only be activated when necessary. Any misuse will be punished.

The venue may proceed with the expulsion of any person disturbing public order or not respecting the provisions of these regulations, without any possibility of reimbursement.

IV- Other cases

Filming, photography or recording is strictly prohibited within the premises of the establishment.

Any promotional activity, distribution of leaflets or objects inside and around the establishment must be subject to express authorization from the operator.

Any use of the venue's electrical system by a spectator is prohibited. The use of mobile phones is prohibited in the venue during the event.

Consumption may only be taken in the "Bar" areas if any are available.

Respectful behavior towards theatre staff and artists is required. 

In the event of cancellation of an event, refunds, if applicable, will be made by the place of purchase in accordance with the organizer's guidelines.

In the event of audiovisual recording of the event, spectators are warned that their image may appear in it.

For entertainment professionals, video insertion is subject to the theater's approval; we do not accept videos that violate public decency. You must have permission to use the videos and, more generally, respect copyright and therefore possess all distribution rights for the materials you use and share.

V- General Data Protection Regulation (GDPR):

We attach paramount importance to protecting and respecting your privacy. In this regard, we would like to remind you that:

Your data is never resold to third parties.

Your banking details are protected and not saved.

We remind you that transactions are secure (3D secure, https, firewall, cookies). 

To learn more, please consult our footer (general terms and conditions, legal notices, cookies).

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If you have any questions about your personal data or need help, please do not hesitate to contact our customer service department.

Thank you for your trust.

Last updated on January 2, 2025 at 11:30 AM